ADR Let's You Know Everything About Laptop Data Recovery
“Thank you for calling ADR Data Recovery, how may I help you?”
The voice on the other end of the phone was markedly distraught as he quickly gushed, “I need your help. My laptop was just run over!”
“Ok, I’m here to help. Can you tell me exactly what happened?”
I’ll never forget this true story as this ADR Data Recovery client proceeded to tell me how his laptop had been run over by a truck. Ray was in real estate and doing extremely well for himself. He was running a little late for a very important closing on a million dollar property that he had just sold. He carefully set his laptop down on the driveway next to him as he loaded his briefcase and real estate files into the backseat of his truck. He then ran around to the other side of his Range Rover, jumped into the driver’s seat, got a hold of his customer on his cell phone and quickly put his truck into reverse when -- CRUNCH!! At first he didn’t realize what had happened; he was just irritated that this meant yet another delay in his departure. However, the sight that met him as he raced around his vehicle horrified him and filled him with instant dismay. His Dell Laptop lay crushed and shattered underneath the rear passenger wheel. He gingerly picked up the pieces and set them in his truck as he went off to his meeting. He called ADR as soon as his meeting ended to see if anything could be done. I instructed him to remove his hard drive from the damaged laptop and send it to our lab so that we could run a thorough diagnostic on it, but he was not able to extract the drive because of how badly damaged was his laptop. He ended up sending in the whole laptop to our lab where our computer technicians were able to extract the severely bent hard drive.
We’ve pretty much seen everything at ADR Data Recovery, but this one definitely appeared hopeless. All of Ray’s real estate files and contacts were on that hard drive and we promised him that we would not stop until we had tried literally everything we knew to get his data back for him. When our techs initially received the hard drive in the lab they saw that the circuitry had been destroyed but upon carefully opening the hard drive they were glad to see that the platter was amazingly still intact. They decided to do a platter swap, and within a matter of hours, they had recovered 100% of his critical data. Ray couldn’t believe the good news. It was a wonderful feeling being able to call him to let him know that his data recovery was a complete success.
What’s the most important thing you ever lost? For Ray, it was something he never thought about until that fateful day. Feeling helpless and hopeless he called ADR Data Recovery to, in his mind, perform a technical miracle. Panic set in as Ray realized that what he lost was irreplaceable! Just like you, Ray knew he should have backed up his critical files more often, but the fact is, most of us just don’t get around to it.
Like an emergency rescue paramedic, ADR Data Recovery is always ready and equipped to handle every data loss crisis. We have over 10 years experience in this field, and we know exactly what to do, and how to safely recover your irreplaceable data.
If you are like most people who own a laptop, you rarely leave home without it. Most of your personal, business, financial, career-related electronic data is carefully stored on that valuable hard drive. You have become dependent on your data and being able to access it instantly. What would you do if suddenly, without warning, you could not access your database? What if the Power Point Sales Presentation you painstakingly perfected over the past year and a half suddenly disappeared the day before the biggest sales meeting of your life? What if that manuscript with all of its final revisions was no longer found on your desktop three days before your publisher’s deadline?
Some of the more computer savvy users may make a valiant attempt to recover the data themselves, not realizing that they’re only making matters worse.
RULE 1: Turn your computer off immediately to increase the odds of recovering your data
RULE 2: Be prepared to thoroughly describe the problem to a professional
RULE 3: Get expert help as soon as possible
We understand how tempting it is to try and "fix it yourself," but trying to recover files on your own is like trying to perform brain surgery without the highly specialized training and/or equipment that is crucial to the procedure. Unfortunately, we see this kind of problem daily. Please do not put your data at further risk by trying to recover it yourself.
What Causes a Hard Drive to Crash or Fail?
Hardware or system failure accounts for 78% of all data loss
Human error accounts for 11% of all data loss
Software corruption accounts for 7% of all data loss
Natural disasters account for only 1% of all data loss
Two Types of Data Loss: Logical & Physical
Causes of Logical Data Loss
Your hard drive is functioning just fine but you can’t access your files. You may be experiencing logical data loss. Logical data loss can occur when your hard drive is functioning but there’s corruption at the data level. These symptoms can also show up when a drive begins to fail or has minor mechanical or electrical damage, so it is important for you to know that the problem will get worse as time goes by. Software Corruption - Software corruption occurs when a file has been damaged at the logical data level. This sort of failure can be caused by incorrectly shutting a computer off, especially when it is performing an operation such as loading or saving. It can also be caused by a virus, which can damage or attach itself to files, as well as corrupt the operating system. Sometimes a software update, patch, or installation can aggravate damaged areas on a seemingly functional drive and cause data loss.
Human error - Human error can include the end user deleting critical files, using your “Recovery CDs”, or reinstalling your operating system under instruction by a technician. This is most common when a customer calls Tech Support and is instructed to insert the “recovery disk,” which is a CD issued with a computer that contains all information needed to restore the drive to factory settings. This recovery disk “restores” your system to its original state; however, IT DOES NOT keep your data intact! It attempts to reformat your hard drive in order to get your system up and running again. What many people do not realize is that you run an extremely high risk of losing all your data in the process.
Causes of Physical Data Loss Mechanical Failure Electrical shock Physical jarring/movement Overheating Natural disasters Reinstalling an operating system
Symptoms of Logical Failure
There are, of course, different symptoms that a hard drive may exhibit, but the following are the most common. ADR has dealt with many situations of each type and we have extensive experience in each type of recovery.
Does Not Finish Booting Correctly - The drive takes an exceptionally long time to boot, does not complete, or locks once it finishes loading. Inconsistencies in the drive (sometimes recognized, sometimes showing all files, sometimes boots, sometimes does not) are all trademarks of bad sectors and physical platter damage. These sorts of symptoms often show up when the drive will not recognize, but is later tried again and only gets so far in booting. These symptoms can also mean severe corruption in the operating system, caused by virus or partition damage, but are more likely to be mechanical failure and bad sectors.
Continuously Reboots - The hard drive shows up in the BIOS, the operating system begins to boot but continuously reboots, either by itself, or by giving the end user several options (safe mode, last known good configuration, safe mode with networking, etc.) The drive may also show a blue screen error, reading either a “STOP” error or “Inaccessible boot device.” This is usually either an unreadable/corrupt partition or registry issue. This can be caused by electrical damage, mechanical failure causing bad sectors, an accidentally deleted file, virus or incorrect shutdown.
Symptoms of Physical Failure
Damage can be caused by physical failure, electrical shock or software corruption. [Note: If the drive is showing any of the following symptoms of physical failure at all, turn it off immediately before the problem worsens. This is especially true if the drive is making any unusual sounds, such as squealing, clicking or grinding. Turning it off as soon as possible keeps chances for recovery high.]
The drive is not recognized by the BIOS - Drives that are clicking, grinding or squealing are often not recognized by the BIOS. This can mean any number of failures have occurred, most often mechanical failure. A drive that is not making any unusual sounds but is still not recognized by the BIOS may have a configuration issue. This also may show error messages such as “No operating system found,” “Please insert boot disk,” and “Primary hard disk drive failure - Press F2 to continue.” These are all failures that will require technician time.
Clicking Sound - Clicking is the most common sound a failing hard drive will make. The heads may possibly be scraping the platters of the drive, literally scratching data off. Clicking can also be a symptom of electrical failure or firmware corruption. If this hard drive is recognized, there is a good chance this is mechanical failure.
Grinding Sound - Same as above: grinding may mean physical platter damage is occurring. The hard drive may or may not be recognized, depending on how long it has been grinding. Grinding is almost always mechanical failure, but can also be caused by jarring the heads (i.e. dropping a hard drive.)
Squealing/Beeping Sound - In many cases, a drive that is making a squealing or beeping sound will have a seized motor. This also may be related to grinding symptoms, where the heads are stuck on the platters. Many drives show these symptoms after being dropped.
Not Spinning - This is an indication of a more serious problem involving physical damage, such as electrical failure, severe mechanical failure, motor failure or seizure. Oftentimes, heads crash on the platter media; this can be worked around, but it may have caused physical platter damage. Motor failure is the most extensive and difficult type of recovery besides contamination (fire, smoke, water damage).
Drive is recognized, but as the Wrong Model Number - This is almost always a result of firmware corruption. If the drive is still recognized by the computer, there is a good chance we will still be able to recover the data. There are cases in which the drive is recognized incorrectly due to mechanical or electrical issues, but most commonly it will be a firmware issue. This requires clean room procedures to recover the data.
The hard drive shows up in the BIOS, but then the computer gives the error “no operating system found” - If the drive is in fact recognized correctly but will not acknowledge an operating system is even installed, this error will be shown. This error may also be shown when the drive is not recognized at all. This is a serious error. It is very common to have one of the previous symptoms before encountering this one. This can also show up if the drive has been formatted or hit by a damaging virus, but is more likely to be bad sectors caused by mechanical failure. This is also often accompanied by a clicking or grinding sound. Basically, this means it is not finding any operating system files on any of the attached disks. This can also mean firmware corruption. It is very common to receive this error message when the drive is not detected by the BIOS at all.
Files can be seen but not copied off due to an I/O error - If the drive can be connected as a secondary drive, or was originally a secondary or external drive, this is a common symptom for a failed drive to give an I/O error. It can be mechanical or partition related damage, and is almost always recoverable.
style="margin-bottom: 0in; widows: 0; orphans: 0; page-break-before: always;" align="justify" lang="en">Do it yourself recoveries: Why not to attempt them
Attempted Software Recovery
Freely available software is not nearly as powerful as what we will use in our labs
Running software on a failing drive is never a good idea
Running a clicking drive in a Windows environment will put stress on the drive, making matters worse
Replacing the PCB Controller/Board
Our technicians understand what revisions must be exactly correct for a replacement board to work
As professionals in the field of data recovery, we have access to professional vendors that will check revisions.
If the board is replaced, it may send incorrect signals to the heads.
On some drives, it may even corrupt the firmware on the platters when an incorrect board is used.
style="margin-left: 0.25in; margin-bottom: 0in; widows: 0; orphans: 0;" align="justify" lang="en">
style="margin-left: 0.25in; text-indent: -0.25in; margin-bottom: 0in; widows: 0; orphans: 0;" align="justify" lang="en">Removing Heads or Platters
The heads rest on the platters on a small cushion of air, smaller than a hair.
The platters are aligned to each other at a microscopic level.
Without proprietary equipment and specialized training, it is impossible to replace heads without causing a head crash which scars the platters and causes irreversible damage.
When platters are removed without carefully marking or labeling them, the drive may as well have been thrown into a dumpster because this will create shifted and unrecoverable data.
Even a tiny scratch in the wrong area will cause all data to be unrecoverable.
We offer the following services:
Emergency Service……12 - 36 hours (including nights, weekends & holidays)
Priority Service…………..2 - 3 business days
Standard Service……….. 3 - 5 business days
Why ADR Data Recovery is right for you…
No time limit on recovery
ADR will never give up on your drive until they have a definitive answer. Other data recovery companies may have a time limit for working on your drive; if it is not recoverable in 1-2 days they will call it unrecoverable.
We are strictly data recovery specialists
This is all we do. We do not sell anything or provide any other service beyond data recovery.
We use the most up to date technology available
We have the equipment and the “know-how” to handle any drive no matter how new or obscure it is.
Your warranty will not be voided
We are recognized as professionals in our field by most hard drive manufacturers (IBM/Hitachi, Seagate, Maxtor,Samsung, Toshiba, Fujitsu, etc.), to perform invasive procedures on your hard drive if necessary without voiding their warranty.
Locations across the United States
We have local presence across the country; chances are there is a lab nearby.
Live Operators 24/7
Twenty-four hours a day, seven days a week, you will reach a live operator when you call.
Personal Touch Throughout Entire Process
You will have your own Data Recovery Advisor assigned to you to keep you constantly updated and informed throughout the entire process, and they will be accessible to you via phone and/or email for any questions you may have.
Detailed Diagnosis is provided before you are charged
ADR provides its customers with a complete file list of all your recoverable files. Before any charges (other than the initial diagnostic fee) are ever applied, you will have the benefit of knowing exactly what will be involved in recovering your data, and the total cost (to the penny) of the full recovery. You will authorize recovery after you review your list of recoverable files and verify that what you need is recoverable.
30 Day Backup
We backup your data on our servers for 30 days or until we are sure you have received it and have been able to extract your data. If, for some unforeseen circumstance, your data is lost or damaged during return shipment, we will be able to send you a second copy of your data free of charge.
Security and Privacy
We maintain the highest security standards at all times. We are trusted by government and state agencies, health care providers, lawyers and many other security sensitive entities. CCR, CAGE/NCAGE and Dun and Bradstreet numbers are available upon request.
No future regret
We’ve never had anyone regret their decision to proceed with data recovery. On the contrary, we’ve had many potential customers initially decline data recovery only to call us back later hoping it’s not too late
For more information regarding ADR Laptop Data Recovery please visit their official site.
Return from ADR Laptop Data Recovery to Dell Laptops Guide home page