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Toshiba Vs. Dell

by SudoKing
(United States)

You have only mentioned quantity statistics as a comparison between Toshiba and Dell. Toshiba has a lot better pricing than Dell does, based on the quality of laptops, so, what is your point? Dell also has extremely poor Customer Service. You can always here complaints coming in on how bad it is, and they are too stubborn to shape up. They'd rather be money hogs than focused on making high quality laptops and better priced computing utilities than Dell.

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Oct 01, 2007
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Re:Toshiba vs Dell
by: Lojjik

Once again, no one is going to pay even little for something that doesn't work correctly. Two qualities that take Dell off the list when compared to their prices:

1.) Quality
In the 1990s Dell switched from using primarily ATX motherboards and PSU, to using boards and power-supplies with mechanically-identical but differently-wired connectors. This is not a good idea, as it results in the computers getting overheated. They still continue to manufacture laptops like this, making it unsafe for the end-user.

2.) Customer Support
"In 2005, according to the Better Business Bureau, complaints about Dell more than doubled, to 1,533."

Consumer complaints about the quality of customer-service mounted. If the laptops are true, high-quality PCs, the people will get what they want for their money. When both Customer Support and the Quality goes wrong, it's no longer worth it, not matter how much you paid for it.

Arguments of Toshiba's significance:

1.) Better Quality
Toshiba tries their best to get the latest computer equipment and keeping their PCs optimized. Dell, on the other hand, will not fix the problems with their PCs, making it frustrating for users. Toshiba is already entering the 64-bit world, leaving Dell in the 2-bit lane.

2.) Customer Service
Toshiba gives you several options of getting through to them, by email, by phone, and by immediately taking you to the right department. If you let a user choose where they want to go before you put them on hold for several umpteen hours, they will be more satisfied with the company. While Dell does give options to contact the several other ways, this process takes a long time, and even longer to get through to an actual human working at Dell.

These are some reasons why Toshiba is better developed than Dell in terms of Quality and support.

Sep 26, 2007
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Yes, I Have Experienced Dell Customer Service First Hand.
by: Lojjik

I know a lot of others have, too. But I know Toshiba Customer Support is fantastic. It adds up to my expectations, more or less for others, but at least it points to some goal. Dell might make good computers, but what is that worth if the customer support isn't very nice if a customer has a problem? I know Toshiba provides that service quite well, I've heard the same from other customers. I am not totally sure if this is true, but I have been taught by my parents since I was young that Dell PCs catch fire very easily. As quoted from Wikipedia, "In the 1990s Dell switched from using primarily ATX motherboards and PSU, to using boards and power-supplies with mechanically-identical but differently-wired connectors.

In 2005, according to the Better Business Bureau, complaints about Dell more than doubled, to 1,533.

Consumer complaints about the quality of customer-service mounted, and in 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers of more than 45% of calls and long wait-times. Dell's blog detailed the response[59]: "We’re spending more than a $100 million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer service to $150 million."

Now, common sense, why would you raise the price of customer service to make it better? Real efficient companies would fix that problem for free, for example, Toshiba.

Sep 25, 2007
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Don't Always Believe What You Hear
by: Anonymous

You sound like you are only assuming things from what you have heard. Have you actually experienced Dell customer support first-hand?

If not, then why do you assume it is so terrible?

I have called Dell support on a few occasions and never had any problems.

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